Shipping Policies
US DOMESTIC SHIPPING
We strive to deliver your orders as quickly and efficiently as possible. Please take a moment to review our shipping policy.
Processing Time: All orders are processed within 2-7 business days. You will receive a confirmation email once your order has been shipped. Shipping times vary depending on your location and the items ordered. Estimated delivery times are as follows:
Standard Shipping: 7-14 business days
Express Shipping: Not currently offered
Please note that these are estimated delivery times and actual delivery times may vary.
INTERNATIONAL SHIPPING
We currently do not ship outside of the United States, but we plan to offer this option in the future. Please sign up for our newsletter to stay in the loop on these updates and more.
SHIPPING RATES
Shipping rates are calculated at checkout based on your delivery location.
TRACKING INFORMATION
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress until it reaches your doorstep.
DELAYS & ISSUES
While we do our best to ensure timely delivery, sometimes delays can occur due to unforeseen circumstances such as weather, postal service issues, or other factors beyond our control. If your order is delayed, we will do our best to keep you informed and resolve any issues as quickly as possible. You can always reach out to us at thelittlestaygoldenshop@gmail.com.
Returns & Refunds
REFUND POLICY
At The Stay Golden Shop, we are committed to ensuring that you are completely satisfied with your purchase. Our products are custom made with the utmost care and quality in mind. Due to the custom nature of our items, we do not accept exchanges or returns. However, your satisfaction is our top priority, and we are dedicated to making sure you have a positive experience with us!
SATISFACTION GUARANTEE
If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order. Our customer service team will work with you to resolve any issues and ensure you are happy with your product.
DAMAGED OR DEFECTIVE ITEMS
In the unlikely event that your item arrives damaged or defective, please reach out to us immediately. We will request that you provide a photo of the damaged or defective item along with your order details. Upon verification, we will either replace the item at no additional cost or provide a full refund, depending on your preference.
INCORRECT ORDERS
If you receive an incorrect item or your order is missing an item, please contact us as soon as possible. We will correct the mistake by sending you the correct item or issuing a refund for the missing item.
CONTACT US
For any issues or concerns regarding your order, please contact our customer service team at thelittlestaygoldenshop@gmail.com. We are here to help and will respond to your inquiry within 24-48 hours. We appreciate your understanding and are committed to providing you with the best possible service!